Privacy Policy

Privacy Policy

Confidentiality and personal data

protection Policy OF “FIBRAN DIMITRIOS ANASTASIADIS SA”

In force from 16.05.2018

PRIVACY POLICY

INTRODUCTION

Protecting the security and privacy of your personal data is important to FIBRAN SA, so we operate our business in accordance with applicable data protection legislation. Fibran Management and staff respects the privacy of its clients and guarantees the protection of their personal data to a maximum degree. This confidentiality and personal data protection policy (hereinafter referred to as “Confidentiality Policy”) has been prepared and is based on the effective European legislation in the field of personal data protection, with the General Regulation of Personal Data Protection 2016/679 of the European Union.

This Confidentiality Policy regulates the processing of personal data of physical persons or representatives of legal persons of our clients or potential clients, as well as of users of our websites: www.fibran.bg (the “Website”), in connection with the services provided by Fibran, including those provided through and accessible on the Website.

This Confidentiality Policy, together with the Cookies Policy and any other documents that are mentioned on the Website, identifies the rules which Fibran will observe when processing personal data which we collect from you or about you, or which you provide to us. This Confidentiality Policy does not affect, does not restrict, and does not invalidate your rights deriving from the Personal Data Protection Act (“PDPA”) or other relevant legislation.

If you have any questions or comments about this Confidentiality Policy, please contact us at: [email protected]

Please read this Policy carefully before you use the Website or provide your Personal Data, whether via electronic channels on the Website or in paper form, since by providing your Personal Data you agree with its conditions. If you do not wish that we process your personal data in the manner described in this Confidentiality Policy, please do not provide them to us. The provision of personal data on your part is voluntary with a view to using certain services provided by us and using and/or accessing the Website. Please bear in mind that in some cases we will not be able to provide you with the service or goods that you have requested if you do not provide us with the necessary information. Please also note that in certain cases your consent for processing personal data may not be necessary if Fibran has other legal grounds, e.g. fulfillment of normatively established obligations.

With this Privacy Policy we want to inform you:
  • how and why we collect and process information about you,
  • how this information helps us meet your professional needs and requirements,
  • with whom and for what purpose we share your information,
  • for the options you have regarding the use of your information by us
  • for the measures we take so that the information is secure and
  • how you can contact us about our privacy practices.
  • how and why we collect and process information about you,
  • how this information helps us meet your professional needs and requirements,
  • with whom and for what purpose we share your information,
  • for the options you have regarding the use of your information by us
  • for the measures we take so that the information is secure and
  • how you can contact us about our privacy practices.
TYPES OF INFORMATION WE COLLECT

We only collect as much information as we need at a time so that we can provide services that meet your needs. Usually this information includes:

  • contact details (name, e-mail address, postal address of residence / work, landline / mobile phone number, occupation),
  • information resulting from your visits to our website (via cookies),
  • Information about field of activity (incl. education, educational institution, place of work, position held, etc.);
  • Financial information (bank account, etc.);
  • Information about representative (legal representative or attorney of such) of a client of ours who is a legal person;
  • Data from the communication between us and you, your habits, preferences, satisfaction with our services (activeness when using such services, complaints, requisitions, etc.);
  • Information regarding visits on the Website and using the Website, including operations and history of using the Website;
  • Data received in the course of performing obligations deriving from normative acts (i.e. data deriving from queries, regulations, investigating bodies, notary public, tax services, court, enforcement agent);
  • Data received in the course of performing contractual obligations (incl. name, address, telephone and/or e-mail address, etc.).
  • Data for access to portal for online orders (e-mail, delivery address)
WHAT DO WE NEED THE INFORMATION WE COLLECT

We want to keep you informed about the collection and use of your personal data. Your personal data comes into our possession only if you voluntarily choose to provide it to us by subscribing to the newsletter, subscribing to the seminars we organize and sending a contact request or giving your consent or unless this possibility is provided by law. We will never ask you for more information than we really need to satisfy your requests.

WIn general, we collect information about:

  • to contact you when we receive your order,
  • to answer and generally manage your comments, requests and questions,
  • keep you informed about Fibran news and activities,
  • inform you and invite you to workshops, events and seminars,
  • provide you with information on energy programs, regulations and changes in the legal framework regarding our products.
  • to inform you about new Fibran products and price lists,
  • the use of our electronic applications on your mobile devices,
CONSENT

We always ask for your consent when we are going to use your personal data for direct marketing purposes such as sending information emails and newsletters.

You should know that you can withdraw your consent at any time by contacting us by phone (+30 2310 682425), by fax (+30 2310 683131) and by email: [email protected] Especially with regard to promotional messages and newsletter you receive from us, you can always opt out by clicking the link included in such communications.

In the event that you provide us with personal information of a third party, you are responsible for informing that person of the use of his or her information and for obtaining his or her express consent that such information is provided for the purposes explained above. In any case, the Privacy Policy shall apply to any information obtained from a third party.

TRANSFER OF YOUR INFORMATION

We will never share your information with third parties unless:

  • you have given us relevant explicit consent,
  • required by law by judicial decision or at the request of any other competent governmental, judicial, police, administrative or regulatory authority, upon legitimate request and in accordance with the relevant laws,
  • in the event of an emergency, such as the preservation of a person's life, health or property.

When the information is transferred to third parties as mentioned above, we seek to limit the range of information provided to the extent necessary to achieve this purpose.

Unless otherwise prohibited by legal process, third parties are required to protect your personal data in accordance with our policy and to comply with applicable privacy laws and regulations.

KEEP & DELETE YOUR PERSONAL DATA

We shall keep your personal data in a way that allows you to be identified only as required by the relevant collection and processing purpose. Moreover, the time to keep for some of your personal data may depend on the relevant legislation in force and on our relevant policies in relation to dispute resolution, complaint handling, fraud prevention and other illegal activities.

After the end of the retention period, your personal data shall be destroyed, erased or anonymized.

YOUR RIGHTS

You should be aware that under European personal data law, you have a number of rights in relation to your personal data held by us.

Specifically, you can ask us:

  • give you a copy of your data,
  • correct your data if you think it is incorrect,
  • delete your data, if there are specific reasons,
  • limit our processing of your data,
  • give you your data in an appropriate form and transmit it to another enterprice / company,
  • Stop processing what data you have given us by consent, and in particular what we use to send promotional messages and newsletter.

To ask us to do any of the above, you can contact us by phone (+30 2310 682425) by fax (+30 2310 683131) and by email: [email protected] We will examine your request in relation to the relevant provisions of the current personal data law and will respond to you as soon as possible (in the worst case within 30 days of receiving your request). There is a possibility that we may ask you for some identification details (eg a copy of your identity card or passport) in order to avoid unauthorized disclosure of your personal data. To ensure that your personal data is accurate and up to date, we recommend you to keep us regularly informed of your information as appropriate (eg in the event of a change of residence or e-mail address).

If you wish to submit an appeal regarding the processing of your personal data by Fibran, you can do so at the specified contact details of the Administrator (at the above-specified contact details).

Automated decision making

The administrator does not use your personal data for automated decision making. If we intend to use your personal data for automated decision making, you have the right to be informed thereof, as well as to receive information about the logic of any automated processing of personal data pertaining to you.

Objection against usage for direct marketing

You have the right to object against the processing in future of your personal data for the purposes of direct marketing and advertising, as well as against their disclosure to third persons, and their usage on their behalf for the purposes of direct marketing and advertising, by withdrawing the consent given by you at any time. To such end, you can send an electronic communication with the respective request for discontinuation of the use of your data for the purposes of direct marketing to: [email protected]

SECURITY

We recognize the importance of information security and are in a continuous process of reviewing and improving the technical and organizational measures that we take. For our website as well as our servers and other information infrastructure, we have established and implemented appropriate security measures to protect your data from misuse, unauthorized access or disclosure, loss, alteration, or destruction. Although there is no "guaranteed security" either online or offline, we protect your information using appropriate administrative, procedural, and technical safeguards, including access control, fire walls and encryption use.

Among other things, such security measures include the following activities:
  • Fibran has established the requirements for processing, registration and storage of personal data with the internal procedures whose observation is constantly monitored;
  • the access of Fibran’s employees to personal data and the permission for personal data processing in Fibran’s database is restricted depending on their duties;
  • Fibran has established confidentiality obligations for its employees;
  • the access to Fibran’s office equipment and the computers of any employees is restricted;
  • we apply all necessary organizational and technical measures envisaged in the Personal

Data Protection Act, as well as the best practices from international standards; To ensure maximum security when processing, porting, and storing your data, we may use additional protection mechanisms such as encryption, pseudonymization, etc. The security measures we apply are subject to ongoing improvement and adaptation to the latest technologies.

You should contact your booklet manufacturer or vendor to obtain accurate information about the cookie security settings. Please be advised that if you reject all cookies you may not be able to use our website completely.

Your prior consent is necessary for the use of cookies. An exception to this rule will be only cookies that serve the functional needs of the website (functional cookies) and are necessary for its appearance and effective operation.

DISCLAIMER OF RESPONSIBILITY FOR THIRD-PARTY WEBSITES

Although the website may contain links to third party websites, it is not responsible for the privacy practices or content of those websites and it explicitly disclaims any responsibility for any loss or damage caused by the use of those links. We do not monitor the privacy practices or the content of these websites. If you have any questions about the privacy practices of another website, you should contact the competent privacy officer of that website.

DISCLAIMER OF RESPONSIBILITY FOR THIRD-PARTY WEBSITES

Although the website may contain links to third party websites, it is not responsible for the privacy practices or content of those websites and it explicitly disclaims any responsibility for any loss or damage caused by the use of those links. We do not monitor the privacy practices or the content of these websites. If you have any questions about the privacy practices of another website, you should contact the competent privacy officer of that website.

PERSONAL DATA ON CHILDREN

This website is aimed at European citizens who have reached the age of 16 and only allows an account to be created. It is our practice not to obtain and / or maintain information about individuals under the age of sixteen (16).

COMMUNICATION – CONTACT

We would like and seek you to contact us on issues related to your personal data and the protection of your privacy, such as

  • updating your information,
  • changing the way, you want us to communicate,
  • stopping our sending information and promotional messages by,
  • Asking questions or commenting on our privacy practices and this Privacy Policy.

You can contact us for the above and other related issues in any of the following ways:

  • by email: [email protected]
  • postal:
    “FIBRAN DIMITRIOS ANASTASIADIS SA”
    Mailbox: 40306
    Stavroupoli, 56410
    Thessaloniki, Greece
  • by phone: +30 2310 682425
  • by fax: +30 2310 683131
AMENDMENTS TO THE CONFIDENTIALITY POLICY

It is possible that we update our Personal Data Protection Policy from time to time. In the event of any changes in this policy, a notice will be published on our website, as well as the updated Personal Data Protection Policy. Any amendments and supplements to the Confidentiality Policy will only be applied following the publication of its updated contents accessible via our Website.